Privacy Policy

Last updated: September 18, 2026

Hertel Plumbing & Heating Company, Inc. (“Hertel,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.

Information we collect

Information you give us. When you submit a service request or a Comfort Advantage membership request, we collect the information you enter in the form. Depending on the form, this may include your name, street address, city, ZIP code, phone number, email address, property type, the service you need, details about your equipment and its age, your preferred contact time, whether you are an existing customer, and any message you write to us.

Information collected automatically. Like most websites, we may collect limited technical information when you visit, including your IP address, browser type, device type, the pages you view, how long you spend on them, and the site you came from. We use this to understand how the site is used and to improve it.

How we use your information

We use the information you provide to:

• Respond to your service request, quote request, or question
• Schedule and perform the work you have asked us to do
• Set up and administer a Comfort Advantage Plan membership
• Contact you about an appointment, an estimate, or work in progress
• Keep records of the services we have performed for you
• Improve our website and our services
• Comply with legal, tax, licensing, and insurance obligations

We do not sell your personal information.

Text messages and calls

If you check the consent box on one of our forms, you are agreeing that we may contact you by phone, email, or text message about your request. Message and data rates may apply. Message frequency varies.

You can opt out of text messages at any time by replying STOP to any message from us. Reply HELP for assistance, or call us at (716) 875-3900.

Consent to receive text messages is not a condition of purchasing any product or service from us. We do not sell, rent, or share your mobile phone number or your SMS consent with third parties for their own marketing purposes.

Cookies and analytics

This site may use cookies and similar technologies, including third-party analytics services, to understand site traffic and usage. Most browsers let you refuse or delete cookies through their settings. Turning off cookies may affect how parts of the site function.

How we share information

• Service providers. Companies that help us operate the site and our business — website hosting, form processing, email, phone and text messaging, scheduling, and analytics — may handle your information on our behalf. They are permitted to use it only to provide services to us.
• Financing partners. If you choose to apply for financing, you will leave this website and complete the application on a website operated by Synchrony or Wells Fargo. Those applications are handled entirely by the lender under the lender’s own privacy policy and terms. We do not collect or store your credit application, your Social Security number, or your financial account information on this website.
• Legal reasons. We may disclose information if required by law, subpoena, or court order, or where we believe disclosure is necessary to protect our rights, our safety, or the safety of others.
• Business transfer. If the business is ever sold or transferred, customer information may transfer as part of that transaction.

Links to other websites

This site links to websites we do not control, including our financing partners, equipment manufacturers, our Google Business Profile, and our social media pages. We are not responsible for the privacy practices or content of those sites. Please review their policies directly.

Security

We take reasonable steps to protect the information we collect. No website or method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Retention

We keep the information you provide for as long as needed to serve you, maintain accurate service records, and meet our legal, tax, and insurance obligations.

Children’s privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Your choices

You may:

• Ask us what personal information we have about you
• Ask us to correct information that is inaccurate
• Ask us to delete information, subject to records we are required to keep
• Opt out of marketing messages at any time

To make a request, call (716) 875-3900, email hertelhardware@gmail.com, or write to us at the address below. Depending on where you live, you may have additional rights under state law.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new “Last updated” date.

Contact us